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Job Title: Tour Guide & Customer Service Reception


Job Type: Full Time Fixed Term 6 months from the 3rd April to 30th September
Date: 29-Dec-2017
Location: Eromanga Natural History Museum (ENHM), South West Queensland
Supervisor/Manager: General Manager Operations and Collections
Main Duties/Responsibilities:
  • Conduct guided tours
  • Reception and museum shop duties
  • Provide excellent customer service
  • Assist with Lodge Housekeeping
  • Assist with ENHM and Lodge catering
  • Support Museum operations
  • Maintain a clean and safe workplace and abide by workplace health and safety policies and procedures
  • Other tasks as directed

Skills & Experiences

  • First aid and CPR certificate
  • Blue Card registration for working with children
  • Food Handling – Food Safety Level 1

Previous experience in customer service or as a tour guide are not essential, enthusiasm, interest and willingness to learn are more important. On the job training will be given. An ideal applicant may have experience in the following:

  • Front-line customer service or interpretation experience for a tourist attraction, educational or not-for-profit organization
  • Electronic point-of-sale and cash handling experience
  • Excellent verbal and written communication
  • Well-presented, friendly and polite
  • Interested in public speaking, interpretation and education
  • An understanding of what excellent customer service is and able to deliver it.

Organised and able to meet deadlines

Performance Goals

Tour Guide

This will be achieved by:

• Conducting guided tours
• Provide an engaging and educational experience
• Interact with visitors, respond to questions, encourage feedback and reviews.
• Delivery of a high level of visitor service at all times.
• Ensure the workshop exhibition and education areas are clean and presentable at all times.


This will be achieved by being responsible for:

  • High standard of customer service
  • Museum Shop
  • Processing on-line shop orders
  • Point-of-sale and reservations
  • Purchasing administration and cleaning consumables for the office/workshop
  • Promoting and processing ENHM tours, experiences, membership and Lodge bookings.
  • Assist with cataloguing of digital assets
  • Handling of complaints and enquires and redirecting enquiries if necessary
  • Collecting customer feedback
  • Ensure the toilets and reception areas are clean and presentable at all times.
  • Complete tasks on time

Assist with ENHM Education Programs

This will be achieved by:

  • Assist supervising school groups and other education program participants
  • Assisting with the set-up and general delivery

Assist with Lodge Housekeeping

This will be achieved by being available if time permits and when extra help is needed:

  • Assist with the cleaning of rooms, bathrooms and guest facilities
  • Assist with cleaning BBQ and outdoor areas

Assist with ENHM Catering

This will be achieved by:

  • Assist with preparation and delivery of food for occasional special ENHM events or programs.
  • Assist preparation and delivery of meals to guests at the ENHM Lodge, when required.
  • Completion of Food Handling Accredited Course (on-line)

Support Museum operations

This will be achieved by:

  • Understanding security requirements and fossil safety at all times
  • Understanding the WHS procedures for the Museum and the Lodge
  • Assist with care and maintainence of the Museum reserve and buildings
  • Participate in personal development opportunities and training as required
  • Complying at all times with all government legislation, regulations, by-laws and other rules


Please contact me for more information. Written applications are invited and applicants should provide:

  • ENHM Employment Application Pack, available on Employment page of website
  • a Curriculum Vitae (maximum three pages)
  • if possible, a photo or brief video clip or links to same
  • one written reference from a previous employer who is not a friend or family member

Your application, with attached documents, should be marked “Confidential” and sent to:


Robyn Mackenzie
General Manager Operations & Collections
PO Box 20,
Eromanga, Qld 4480

Frequently Asked Questions

What is the difference between megafauna fossils and dinosaur fossils?

Dinosaurs are reptiles that went extinct 64 million years ago. They grew to gigantic sizes.  They lived in a time when Australia was a very different place to what it is today, and part of the ancient landmass called Gondwana. The Eromanga dinosaurs are estimated to be 95-98 million years old and lived during the late Cretaceous.

Megafauna are the group of animals that evolved after the dinosaurs died.  They were very large marsupials, reptiles and flightless birds and went extinct about 20,000 years ago.  Some of their descendants still exist today in much smaller forms such as kangaroos, wombats, komodo dragons and crocodiles.  The Eulo megafauna lived during Pleistocene approximately 50,000 to 100,000 years ago. 

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